Refund and Return Policy

Last updated: June 15, 2026

At Go Big Signs, most products are custom printed, custom fabricated, or made to order based on customer-approved artwork, sizing, materials, and specifications. Because of this, returns and refunds are handled differently than standard retail products.

Custom and Made-to-Order Products

Custom printed signs, banners, displays, trade show booths, backdrops, graphics, decals, and personalized products are final sale once production has started.

We cannot accept returns or issue refunds for custom products due to:

• Customer-approved artwork errors, spelling mistakes, or layout issues
• Incorrect size, material, color, or finish selected by the customer
• Change of mind after proof approval or production
• Minor color variation between screen previews and printed output
• Installation mistakes, misuse, or damage after delivery
• Event cancellations or missed deadlines caused by customer delay, artwork delay, shipping carrier delay, or incorrect shipping information

Artwork Proofs and Customer Approval

When a proof is provided, production begins only after customer approval. Please review all proofs carefully, including spelling, dimensions, colors, logos, layout, and quantities.

Once a proof is approved, Go Big Signs is not responsible for errors that were visible in the approved proof.

Order Cancellations

Orders may be cancelled for a full refund only if production has not started.

If design work, proofing, material preparation, printing, cutting, fabrication, or production has already started, cancellation may not be possible. If cancellation is approved after work has begun, design, setup, material, and production costs may be deducted from any refund.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or incorrect, contact us within 3 business days of delivery at info@gobigsigns.com.

Please include:

• Your order number
• Photos of the damaged or incorrect item
• Photos of the packaging
• A clear description of the issue

If we determine that the issue was caused by production error, material defect, or shipping damage, we will repair, replace, or reprint the affected item at our discretion.

Shipping Damage

Shipping damage must be reported within 3 business days of delivery. Please keep all original packaging until the claim is resolved, as the carrier may require it for inspection.

We cannot guarantee replacement or refund approval if packaging is discarded or damage is reported after the claim window.

Non-Custom Stock Items

Eligible non-custom, unused stock items may be returned within 30 days of delivery with prior approval.

To qualify, the item must be:

• Unused and in original condition
• In original packaging
• Not custom printed, altered, assembled, installed, or damaged
• Approved for return by Go Big Signs before being shipped back

Customers are responsible for return shipping unless the return is due to our error. A restocking fee may apply.

Items sent back without prior authorization may be refused.

Refunds

Approved refunds are issued to the original payment method. Once approved, refunds are typically processed within 10 business days. Your bank or credit card provider may take additional time to post the refund.

Shipping charges, rush fees, design fees, proofing fees, and production setup fees are non-refundable unless the refund is due to an error by Go Big Signs.

How to Request Help

For return, refund, damage, or order issue questions, contact us at:

info@gobigsigns.com

Please include your order number and photos when relevant so we can resolve the issue quickly.