FREQUENTLY
ASKED
QUESTIONS
Everything you need to know about ordering signage and display products from Go Big Signs.
Everything about placing orders and pricing
You can order directly through our website by selecting your product, choosing your size and quantity, then proceeding to checkout. If your project is custom or complex, use our contact form to request a quote and we'll guide you through the process.
Yes. We offer competitive discounts for orders of 5 or more units of the same product. The more you order, the lower the unit price. For large-volume trade orders, contact us directly for a tailored quote — pricing can vary based on substrate, size, and finish.
Absolutely. Most of our products can be produced in custom dimensions. Simply contact our team with your required size, quantity, and product type, and we'll provide a custom quote. There is no minimum order size on custom work.
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as PayPal, Apple Pay, and Google Pay at checkout. For large corporate orders, we can arrange invoicing — contact us to set up a trade account.
Yes. We can produce a single printed proof of most products before you commit to a bulk run. Sample orders are charged at the standard single-unit price. Contact us to arrange this if your project requires it.
File formats, specs, and artwork submission
We accept the following file formats for print-ready artwork:
- PDF — preferred; export as PDF/X-1a or PDF/X-4 with bleed and crop marks
- AI / EPS — with all fonts outlined and linked images embedded
- PSD / TIFF — flattened, 300 dpi at 100% size (or 150 dpi at large format sizes)
- JPG / PNG — accepted but only at sufficient resolution (minimum 150 dpi at final print size)
We do not recommend supplying Word, PowerPoint, or Google Slides files for large format printing as they cannot maintain print quality.
For large format prints viewed from a distance (trade show banners, pull-up banners, backdrops), we recommend a minimum of 100–150 dpi at final print size. For smaller items like brochures or POS displays viewed up close, aim for 300 dpi at final size.
If you're unsure, send us your file and we'll check it for you before printing — for free.
Yes — every order includes a free prepress artwork check. Our team reviews your file for resolution, bleed, crop marks, colour mode (RGB vs CMYK), and font embedding. If we spot an issue, we'll contact you before printing so you can correct it. This helps avoid wasted prints and ensures your final product looks exactly as intended.
Yes. We offer basic design and layout services for an additional fee. This includes resizing and reformatting existing artwork for print, as well as basic design from a supplied brief (logo, colours, copy). Contact us with your requirements and we'll provide a design quote.
Yes. If you've ordered before, simply place a new order and upload your updated artwork file. If you'd like to make minor edits to a previous file (e.g. update a phone number or logo), contact us and we can often assist at no extra charge depending on the scope of changes.
Turnaround times and production details
Our standard production turnaround is 5–7 business days from the time your artwork is approved. Production time does not include shipping time — please factor in delivery when planning for an event. Contact us if you have a tight deadline and we'll do our best to accommodate.
We'll always do our best to work within your timeline. If you have an upcoming event or a tight deadline, contact us before ordering and we'll let you know what's possible. Production time does not include shipping time, so plan accordingly.
We use commercial-grade wide-format inkjet printers with UV-resistant and latex inks depending on the application. Our equipment is regularly calibrated for colour accuracy. For fabric products (e.g. SEG frames, fabric backdrops), we use dye-sublimation printing for vibrant, wash-resistant results.
We take colour accuracy seriously. Our printers are calibrated to standard colour profiles, and we work in CMYK throughout production. If you have brand colour standards (Pantone or CMYK values), please include them with your file submission and we'll match as closely as the printing process allows. Note: screens display colours in RGB, which can appear different to printed output — we recommend reviewing a printed proof for colour-critical applications.
Delivery options, tracking, and returns
Yes. We ship to all locations via express couriers with full tracking. Delivery timeframes vary by destination — typically 1–3 business days for metropolitan areas and 3–5 for regional locations. Shipping costs are calculated at checkout based on your order size and delivery address.
We take great care with packaging. Rolled items (banners, vinyl prints) are packed in sturdy cardboard tubes. Rigid substrates (corflute, foam board, acrylic) are wrapped and boxed with foam corner protection. Hardware items (banner stands, display frames) are packed in their original carry cases where applicable.
If your order arrives damaged in transit, please photograph the damage (packaging and product) and contact us within 48 hours of delivery. We will arrange a replacement reprint at no charge and lodge a claim with the courier on your behalf.
Local pickup may be available by arrangement. Contact us before placing your order to confirm if pickup is available at our facility and to schedule a collection time. Pickup is typically available the same day production is complete.
Product-specific questions and comparisons
Pull-up banners (also called retractable banners or roll-up banners) use a spring-loaded mechanism to roll the graphic in and out of a base unit. They are quick to set up, compact to transport, and great for portable displays. They are generally printed on PVC or polyester film.
SEG (Silicone Edge Graphics) displays use a rigid aluminium frame with a routed channel. The fabric graphic has a silicone strip sewn around the edge that slots into the frame, creating a seamless, backlit-ready appearance. SEG is the premium option for trade shows and permanent installations where a polished look is essential.
Several of our products are suitable for outdoor use. Vinyl banners, corflute signs, and mesh banners are all weather-resistant and UV-stable for outdoor applications. Products like fabric backdrops and SEG displays are designed for indoor use. If you have a specific outdoor application in mind, contact us and we'll recommend the best substrate and finishing options.
Print longevity depends on the product, substrate, and environment. As a general guide:
- Indoor fabric displays: 5+ years with normal use and proper storage
- Outdoor vinyl banners: 2–3 years in direct sun/weather exposure
- Corflute signs: 1–2 years outdoors, longer if under cover
- Acrylic / foamboard: Long-lasting indoors, not recommended for outdoor use
Yes. Many of our products are available as print-only (graphic replacement) options. This is ideal if you already own a display frame or stand and simply need updated artwork. When ordering, select the "Graphic Only" option if available, or contact us to arrange a replacement print for your existing hardware.